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How to claim new style ESA

New style employment and support allowance

You can claim new style ESA online.

If you cannot apply online, you can call 0800 328 5644 (textphone: 0800 328 1344; Relay UK - if you cannot hear or speak on the phone: 18001 then 0800 328 5644). It can take several minutes to get through.

If you are deaf and use British Sign Language, you may be able to claim using a video relay service.

To claim ESA in Northern Ireland, call 0800 085 6318 (textphone: 0800 328 3419) or download a claim form.

For anyone who cannot claim for themselves because of mental incapacity, the Department for Work and Pensions (DWP) can appoint someone to act on their behalf. 

Fit notes

For the first seven days of any period of limited capability for work, you do not need a medical certificate (the fit note). Once you have had a limited capability for work for more than seven days, you must normally provide the DWP with a fit note from your doctor.  You can send the fit note to the DWP online.

If you work for an employer and do not get statutory sick pay (or it is ending), you will also need to provide the DWP with form SSP1 (which you get from your employer) as well as a fit note from the first day of your claim.

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