Visiting 'Welcome Points' for Disabled Passengers

Stephen said ‘I was pleased on behalf of DR UK to have been asked by Kevin Parker of RDG to be part of a team of potential users to assist in the design and configuration of Welcome Points and to see our thoughts put into a full operational system is a real win for collaboration.’

Attended by representatives from Blackpool Transport who operate bus and tram services available at the station it was demonstrated that The Welcome Points system offer a fully accessible touch screen with audio support which gives detailed information about your journey and also has the potential for local bus and light rail tram services to be included in the information offered.

Stephen continued by saying ‘As well as seeing the interlink for local transport services to rail journeys we also have been assured by RDG throughout that rather than leading to closures, the process will be that this system will actually enhance the use of ticket offices by giving clear information in what your journey involves, and will make it easier for Disabled and older people to ask for the right ticket. Also, its use at stations where there is no ticket office will enable users to ask train managers to supply the right ticket.’ 

The trail is now ending and the results of any tweaks and observations will be looked at before a national roll out of the system.

If you would like to read more about the campaign to save ticket offices, visit RMT's webpage or Transport for All.