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Short survey on the provision of social welfare benefits during the Coronavirus pandemic

16 September 2020

The Administrative Justice Council ( AJC) has  commissioned a survey, to understand how advice providers have been working during the pandemic, and how the migration to remote advice delivery has changed their services and impacted their clients.

Responses to this survey will be incorporated into a report by the AJC on the impact of Covid-19 on the advice sector, which it will use to demonstrate to Government the importance of investment in the technical capability of the sector to provide remotely delivered advice and to ensure access to justice.

It will also assist the joint JUSTICE/AJC Working Party, Reforming Benefits Decision-Making, which is looking specifically at the challenges faced by clients and social welfare advice providers during the pandemic.

The AJC/JUSTICE working party on Reforming Benefits Decision-Making is keen to have your input into their work.

It would appreciate if you could take a few minutes to complete its Advice provision during the pandemic survey.

This survey is anonymous, but if you choose to, you can leave your organisations’ details at the end for follow-up information about publications.

All data will be aggregated and all use of the information in published material will remain anonymous.

The survey will be open for 2 weeks and will close on Tuesday 29th September at 5.00pm.

Note: The AJC’s purpose is to help make the administrative justice system increasingly accessible, fair and effective by:

  • playing a pivotal role in the development and sharing of good practice;
  • promoting understanding, learning and continuous improvement; and
  • ensuring that the needs of users are central.

The AJC’s April 2019 survey resulted in a report Digitisation And Accessing Justice in the Communityjavascript:mctmp(0);.

It captures pre-pandemic delivery of advice, and now we are seeking information as to how the pandemic has impacted on the delivery of advice.