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Transport Secretary pledges to improve disabled passengers’ journeys

02 March 2020

Transport Secretary Grant Shapps has announced his intent to accelerate progress to make the UK a world leader for accessible travel as a new Government campaign launches to improve the journeys of disabled passengers on public transport.

The Department for Transport has launched the ‘It’s everyone’s journey’ advertising campaign to highlight how we can all play a part in making public transport inclusive. The campaign is being supported by more than 100 partners, including First Group, WHSmith Travel and the Alzheimer’s Society.

As one in four disabled people say the attitudes of other passengers prevent them from using public transport, the campaign will encourage everyone to reflect on how common, and often unconscious, behaviours can impact others and what we can all do to create a more considerate environment for passengers. 

The Government will also shortly be announcing 124 stations across Great Britain which will benefit from a share of a £20million government investment for accessibility improvements. The enhancements - funded through the Access for All programme - will include new lifts, accessible toilets and customer information screens.

Transport Secretary Grant Shapps said: “I want our transport system to be the best in the world for disabled people, but we still have a long way to go. We are launching a new scheme to recognise those transport operators which are getting it right and will work quickly to implement recommendations from the upcoming Keith Williams Review to improve rail accessibility.”

Department for Transport research has shown that behaviours that make public transport a daunting place for disabled people are often unconscious, such as not looking out for a fellow passenger who might need a seat or be in distress.

‘It’s everyone’s journey’ will raise awareness about the needs of disabled people when using public transport, particularly people with non-visible impairments, and will also prompt members of the public to think and consider how their behaviour might impact others.