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Airlines given guidance on assisting passengers with hidden disabilities

15 October 2018

The UK Civil Aviation Authority (CAA) has today published new industry guidance on assisting passengers with hidden disabilities.

View guidance

The guidance to airlines follows similar advice given to airports in 2016 and has been formulated in association with disability groups.

Acknowledging existing good practice by some carriers, the CAA expects to see passengers with hidden disabilities treated with an appropriate level of care by all airlines.

The CAA guidance makes clear that airlines need the right procedures in place to assist such passengers.