-A A +A
Select color visibility that suits you Basic theme Dark theme Darker theme Text only

New aviation passenger charter to improve flying experience for disabled travellers

07 December 2018

Measures to support passengers with disabilities and other needs.

Read press release

The Charter aims include improving flying for passengers with disabilities, such as by:

  • strengthening accessibility standards for airports and introducing new standards for airlines

  • ensuring better training for airport and airline employees

  • raising awareness among disabled passengers of their rights to assistance and how to obtain it

  • improving storage standards for wheelchairs and waiving limits for compensation payments

  • working with industry to achieve the long-term goal of passengers being able to fly in their own air-worthy wheelchairs

The Civil Aviation Authority (CAA) will monitor and review performance against the charter and take action if improvements aren’t made voluntarily.

The charter will also set out service level standards for complaints and for claims for compensation when flights are disrupted.