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Your experience of accessibility when using ships wanted

01 August 2018

The Maritime & Coastguard Agency (MCA) is the regulatory body for the maritime passenger rights legislation.

This legislation provides certain rights as to the assistance that is to be provided to disabled passengers and those of reduced mobility who travel by ship.

The MCA, as part of the Inclusive Transport Strategy recently announced by Government, are now conducting a survey to gather information as to general awareness by disabled passengers of their rights and the effectiveness of the assistance provided.

The purpose of this survey is to find out, from disabled passengers and those of reduced mobility, their experience of transport using ships and how effective the provision of assistance has been when using ferries or cruise ships, as required by regulation EU1177/2010.

The answers provided will allow the agency to monitor how well port terminal and vessel operators are complying with their obligations and how satisfied passengers are with the assistance being provided.

Any personal information supplied will be handled in confidence, in accordance with GDPR and will not be disclosed to third parties.

The survey will close on 31.10.18

Go to survey