The Commission has improved as an organisation, but needs to overcome some persistent issues with the timeliness of some of its regulation activities if it is to sustain further improvement, the National Audit Office has found.
Today’s report found that the Commission has completed its inspection and rating programme comprising more than 28,000 provider locations, which provides a benchmark of the quality of health and social care services. In addition, the Commission has improved how it measures its performance, and takes action to correct poor performance.
Amyas Morse, Head of the National Audit Office, 13 October 2017 said;
“The Commission has improved as an organisation. Value for money is getting better and the Commission can secure further improvement, if it continues its current direction of travel. Its main challenge now is to develop its digital systems and capabilities to support its move to a more intelligence driven and risk based approach to regulation.”