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Room for improvement, according to new findings on mental healthcare

24 November 2017

What good support for and in everyday life have you experienced?

Findings have been published by the Care Quality Commission from the latest survey on patient experience of community mental health services. They show that, two years into a five-year investment and improvement plan, there is scope for significant improvement.

The survey contributes to NHS England’s Overall Patient Experience Score, which has been updated alongside a diagnostic tool for understanding patient experience data.  There were more than 12,000 respondents, who were seen for mental health conditions last autumn across 56 trusts.

When patients were asked to evaluate their overall experience on a scale of 1 to 10, 64% rated their overall experience of community mental health services as at least 7 out of 10, with 20% of patients giving a score of 10 out of 10, a statistically significant two percentage point increase from 2014 (18%).

Most said that they knew how to contact the person in charge of their care with any concerns. More people also knew who to contact out of hours in a crisis.

However, the survey results suggest scope for further improvements, including in: crisis care, access and coordination of care, involvement in care and monitoring the effects of medication. 

All five survey questions with the lowest scores are related to ‘Support and wellbeing’. These questions aim to measure whether mental health services provide patients with the help or support they need in wider aspects of day to day life.

There is a case for services becoming more innovative in making new connections with people outside of traditional boundaries of a ‘service’. We’d be interested to hear from you about what good support for and in everyday life you have experienced? Please get back to Sue.Bott@disabilityrightsuk.org