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Guides on complaining to the Ombudsman

09 February 2017

The Parliamentary and Health Service Ombudsman has updated its step-by step guides on making a complaint.

View step-by step guides

The three guides will help complainants and advocacy groups better understand its complaints process and how it operates.

The updated guides explain what the ombudsman considers when looking into a complaint, how decisions are made, what to expect if there is a decision to investigate and the reasons why they might decide not to investigate a complaint.

Other help on the ombudsman’s website: