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Consultancy

We can create a bespoke disability knowledge and confidence programme to address issues specific to your business.

Businesses that perform well for disabled customers and staff perform exceptionally for everyone.

 How we can help you

We can create a bespoke disability knowledge and confidence programme to address issues specific to your business. Specialising in delivering disability awareness training, running user-testing groups and advising on HR policies and practices.

 Our expertise

We have a unique perspective on the concerns, issues and aspirations of disabled people in the UK. As an organisation which supports people with every type of disability or health condition, we can help you to employ more disabled people, help your existing employees work to their full potential and to reach more disabled customers.

Disability Rights UK consultancy services provide expert bespoke training and advice to organisations within the public, private and voluntary sectors. To date we have worked with leading organisations including Lloyds Banking Group, Visa Europe and the Parliamentary and Health Service Ombudsman.

“In 2012 we commissioned Disability Rights UK to assist us with a piece of work that would help us understand disabled customer needs. The report contained a wealth of information that exceeded our expectations in terms of insight and value. It was a pleasure working with Disability Rights UK in their professional capacity.”

Lloyds Banking Group

“Disability Rights UK has credibility - additionally, its reach provides evidence for its credibility and adds to the appeal. Unusually for the voluntary sector, Disability Rights UK has a professional, commercial approach”

 SITEL - Call Centre Operator

Our approach

 We will meet with you and key staff to look at where you are now and where you want to be in relation to disability equality in the workplace and for your customers. We will then develop a bespoke programme of training and consultancy to bring about measurable change for your organisation and a real change in attitudes and behaviours.

Our services will help you to achieve: 

Outstanding customer service

  • Learn how to serve your disabled customers better.
  • Evaluate current or test new products through user panels or by commissioning pan-disability focus groups.
  • Reach the disabled market by supporting or advertising in our information resources and online factsheets that reach over a million disabled people every year.
  • Provide customer care that exceeds expectations and guarantees good reviews
  • Understand the range of needs of disabled customers.
  • Prepare for the effect of disability legislation on your organisation.

Outstanding employment and HR practices  

  • Empower your disabled employees to perform at their best.
  • Review and develop your HR policies
  • Manage mental health in the workplace
  • Develop and motivate your workforce through inclusive recruitment and development programmes
  • Understand what disability legislation means for your business.

For further information about our consultancy services, please contact Jason Jaspal on 020 7250 8182 or email jason.jaspal@disabilityrightsuk.org

View our flyer

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