How do I claim universal credit?

Universal credit

You can claim Universal Credit online. If you have a partner (including a same-sex partner), you must normally make a ‘joint claim’ for universal credit.

When you apply for universal credit online, you will set up an 'online account'. Once you have done this, a code will be sent to you which will enable you to make the online claim. When you do this, you will need to confirm your identity. During the coronavirus pandemic, if you cannot verify your identity online (using the the government's Verify system, or the Government Gateway account if you already have one of these) the DWP will phone you to help verify your identity. Then you will need to complete a series of questions on a 'to do' list, relating to your general situation.

The online account

When you set up the online account, you will be asked to provide a useable e-mail address,  username, password and security questions (and answers). Keep a record of these in a safe place; you can then use them to access your online account at any time.

You can use the online account to:

• apply for a universal credit advance
• check your claimant commitment
• set up and maintain an 'online journal' 

The online journal

You can use the online journal to maintain your claim, including:

• checking that you have done any tasks set by your work coach
• keeping a record of the jobs that you have applied for in your work search
• report a change in your circumstances
• keep in touch with your work coach
• ask for a mandatory reconsideration if your are unhappy with a decision

Keep a written copy or take a screenshot of any entry you make in your online journal in case it is deleted later. 

The interview

Once you have made the claim, you will be asked to take part in an interview.

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