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How do I claim universal credit?

Universal credit

In some areas, universal credit is restricted to certain groups of claimants. Find out whether you can claim universal credit in your area. If you cannot claim universal credit, you will need to claim one of the older benefits instead.

You can claim Universal Credit online. If you have a partner (including a same-sex partner), you must normally make a ‘joint claim’ for universal credit.

If you need help, you can call the universal credit helpline on 0800 328 5644 (Textphone: 0800 328 1344).

Once you have made the claim, you will be asked to attend an interview at your local Jobcentre Plus office.

A full universal credit service for new claims is due to be available in all jobcentres in the UK by December 2018

From January 2019 claimants on the older benefits will start to be moved over to universal credit

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Even if you are in a full universal credit area you can still claim contributory employment and support allowance and contribution-based jobseeker's allowance. You may be told you can't. Get help if this happens.