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Help with heating

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Disability Rights UK Factsheet F53

UK heating Schemes

There are a number of government funded schemes across England, Northern Ireland, Scotland and Wales, which provide help with heating.

England, Scotland and Wales

You could get £140 off your electricity bill through the Warm Home Discount Scheme. For more information, see www.gov.uk/browse/benefits/heating

You may be able to get cold weather and winter fuel payments. For information, see www.gov.uk/browse/benefits/heating

You can also get up to £1,000 towards the replacement of your boiler. See www.government-grants.co.uk/boiler-grants or www.free-boilers.org.uk/

In Wales, there is a Fuel Poverty Programme, called ‘Nest’. Through Nest, home improvements are available to people in Wales who are in receipt of a means-tested benefit and living in a hard-to-heat home. For more information, call 0808 808 2244 or go to www.nestwales.org.uk


For more information on the help available, call the Home Energy Scotland hotline on 0808 808 2282 or go to www.energysavingtrust.org.uk/grants-and-support

For more information about saving energy, go to www.greenerscotland.org/home-energy/using-your-home-energy-well

Northern Ireland

You may be able to get help to pay for energy efficiency improvements under the Affordable Warmth Scheme. For more information go to www.nidirect.gov.uk/information-and-services/energy-wise/energy-saving-grants

Northern Ireland also has a scheme to replace old, inefficient boilers. Under the scheme, you can get up to £1,000 towards the replacement of your boiler. For more information, see www.nidirect.gov.uk/information-and-services/energy-wise/energy-saving-grants


If your supplier has signed up to the Safety Net for Vulnerable Customers scheme, they are committed to never knowingly disconnecting vulnerable customers.

If you have been disconnected and are then identified as vulnerable, the supplier will reconnect you as a priority. You are considered to be vulnerable if for reasons of age, health, disability or severe financial insecurity, you are unable to safeguard your personal welfare or the personal welfare of other members of your household. Find out more at www.energy-uk.org.uk/policy/disconnection.html

Where can I get more help or information?

This factsheet is a basic overview of help with heating available. You can find out more information about heaeting and other help you can receive in our Disability Rights Handbook. This and all our other publications are available from our shop at https://www.disabilityrightsuk.org/shop. You can also place orders by contacting Disability Rights UK.

You can get help and information at your local advice centre, such as Citizens Advice. You can get more information about where to get personal advice from our Factsheet F15 - Getting advice. All our factsheets are free to download on our website at disabilityrightsuk.org.

You can also get advice on heating from the Energy Saving Trust (www.energysavingtrust.org.uk) which has a network of local advice centres throughout the United Kingdom and Northern Ireland (www.energysavingtrust.org.uk/home-energy-efficiency/northernireland) as well as online information.

12 June 2017