Personal Budgets Helpline

Disability Rights UK's Award Winning Personal Budgets Helpline

Personal Budgets Helpline - 0330 995 0404

Opening Times: 9.30am-1.30pm Tuesdays and Thursdays


The Personal Budgets Helpline telephone and email service at Disability Rights UK is an advice service that is open for individuals and organizations to provide information on Personal Budgets as part of the Personalisation agenda. The Advisor on the helpline will explain to you the concept of Personal Budgets in relation to the care and support services and how to access social care funding following the introduction of the Care Act 2014.

This line gives information on the national eligibility criteria for social care funding, care needs assessments and care and support planning as well as the national eligibility criteria and non-residential community care charges.

The line also offers advice on managing self-operated care packages (such as opening a separate bank account and keeping a record of how the budget is spent), including general advice to potential users of direct payments and self-funders on the responsibilities and legal requirements involved in employing staff/personal assistants who support you in everyday life.

We don’t advise on social security benefits, equipment/aids and discrimination related issues.

Calls cost up to 9p per minute from a landline, and 3p to 55p per minute from a mobile.