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Building a case

Sometimes the only evidence used will be the information you gave on the claim-form for the benefit in question. In most cases, however, there will be a report made by a healthcare professional who was asked to assess you on behalf of the Department for Work and Pensions (DWP).

Once you have a copy of this report, compare it with the account that you gave of your circumstances on the claim-form. Try to find where a difference of opinion arises. For example, you may have written on the claim-form that you could not get on and off the toilet without support, but the healthcare professional noted in their report that they thought you could manage by yourself. Now try to get medical evidence showing that what you said on the form is correct – eg a letter from your doctor or consultant confirming the difficulties and risks you have getting on and off the toilet unassisted.

Once you have evidence to support your case, send a copy of it to the address on the decision letter. If it is likely to take a while to get the evidence, you must let the DWP know how long this is likely to take, so they do not make a decision straight away.

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