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Appeals and mandatory reconsiderations

This information is to help you challenge Department for Work and Pensions (DWP) benefit decisions, such as those made on your universal credit or personal independence payment claims.

You should be given your decision in writing, together with a reason and details of who to contact.

If you disagree with your benefit decision, you must normally first ask the DWP to look at the decision again - this is called a mandatory reconsideration. However, if you want to challenge a decision that you do not have a limited capability for work for employment and support allowance, in most cases you do not need to ask for a mandatory reconsideration and can appeal straight away.

If you disagree with the mandatory reconsideration, you can then appeal, where your case will be heard by an independent tribunal - the ‘First-tier Tribunal’.

Ways your decision can be changed

Getting help with your appeal

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If you disagree with your decision, you should always consider appealing. You have a very good chance of winning your appeal, particularly if you get help.

For further information on welfare rights, education issues and social care you will find our factsheets/guides here or for more detailed information you can order a copy of the Disability Rights Handbook from our shop