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Universal Credit Overview - June 2021

This online course is for staff working with working age people. No previous experience is required although a working knowledge of the wider benefits system is helpful.

This online course will be delivered by our trusted partners the Benefits Training Company, which we help underpin by block booking dedicated places for Disability Rights UK members.

It will be run 'live' in two parts over two consecutive mornings). It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slides and a comprehensive training pack.

  • Part 1: Eligibility and rollout / The UC calculation - Tuesday 15 June 9.45am - 12.45pm

  • Part 2: The claims process / Work requirements and sanctions - Wednesday 16 June 9.45am - 12.45pm


By the end of the course participants will:

  • Understand how Universal Credit affects the wider benefits system and how it interacts with other benefits
  • Know who can claim Universal Credit
  • Have explored the effect of different changes of circumstances on legacy benefits
  • Be able to recognise when it is appropriate to make a claim to UC and when it is not
  • Understand the eligibility rules for the various elements that can be included in a UC award
  • Understand how different forms of income affect a UC award
  • Be aware of how UC is calculated and be able to use online tools to get calculations done
  • Be able to anticipate the make up of likely awards at the point of application and check that they are correct once an entitlement decision has been made
  • Be aware of the key stages involved in making an online claim and know when it is appropriate for a telephone claim for UC to be made 
  • Know when the first payment is due to be made and how and when an advance can be made to alleviate hardship
  • Have an awareness of how assessment periods operate in UC and how changes of circumstances take effect awards
  • Understand how the four work related requirement groups operate in UC
  • Be able to help people mitigate against the likelihood of a sanction decision being made
  • Understand how good reason operates in UC and how to challenge decisions.

Please note this course is not for individual claimants.

How to join after booking

You will receive a Zoom link and the pack attachments by email. Please download the attachments before logging in. We recommend you use the link to login 15 minutes before the event. You will need a Wi-Fi connection and a suitable device to access the internet. You may also wish to have a pen and paper to make notes.

June 15th, 2021 9:45 AM   to   June 16th, 2021 12:45 PM
Remote learning - delivered online
United Kingdom
DR UK organisational member £ 135.00

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