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Accessing NHS services and care

Needs intro here:

In the case of GP surgeries closing due to Coronavirus or short staffing, NHS out of hours advice still stands. This can be found here: https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-out-of-hours-services/

Information on support from your pharmacy can be found here: https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/

Hospitals are cancelling non-essential appointments, and publishing their own guidance on Coronavirus on their websites. Check before travelling. 

You can find a list of NHS Trusts linking to websites here: https://www.nhs.uk/servicedirectories/pages/nhstrustlisting.aspx

You can find a list of Clinical Commissioning Groups linking to websites here: https://www.nhs.uk/servicedirectories/pages/ccglisting.aspx

General NHS information on Coronavirus can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS England has put out the following comprehensive guidance to the Heads of Clinical Commissioning Groups and NHS Trusts across the country, determining which services should continue to run, which should run with limited capacity, and which will need to be discontinued during the outbreak: https://www.england.nhs.uk/coronavirus/wp-content/uploads/sites/52/2020/03/COVID-19-prioritisation-within-community-health-services-with-annex_19-March-2020.pdf



While we know it is a challenging time for everyone at the moment due to Coronavirus. Disabled people are still entitled to the care and support they receive from their Local Authorities to promote their independence, safety and wellbeing. Disabled people are also entitled to be adequately assessed in order to ensure proper person-centred care needs are met, and assessment and care and support plans are written. Assessment and care and support plans can be undertaken without face to face meetings.

The government has published its updated Guidance for Local Authorities and Clinical Commissioning Groups in the Delivery of Direct Payments and Personal Health Budgets in light of Coronavirus. You can view the guidance here: https://www.gov.uk/government/publications/coronavirus-covid-19-guidance-for-people-receiving-direct-payments. An easy read version has yet to be produced.

The government has published guidance on home care provision here: https://www.gov.uk/government/publications/covid-19-residential-care-supported-living-and-home-care-guidance/covid-19-guidance-on-home-care-provision

And adult social care here: https://www.gov.uk/government/publications/covid-19-ethical-framework-for-adult-social-care/responding-to-covid-19-the-ethical-framework-for-adult-social-care?fbclid=IwAR0avXPoMZ2zW-4GpnJlWCOv0tOeXrC0Px0RZO6wphFXvHIu82tuOTtqrLQ

Last week, the In Control charity ran a webinar on social care and direct payments during the Coronavirus outbreak: https://www.youtube.com/watch?v=7Tii17_p48Y (note this link is to a youtube video, you cannot actively participate now as the event has passed).

In Control has set up a web page on its Be Human initiative, which links to local facebook Coronavirus support groups, as well as other resources created by Disabled People’s Groups: https://be-human.org.uk/coronaheroes/


We have produced a Care Act Guide that can be dowloaded for free from: https://www.disabilityrightsuk.org/care-act-guide

Clarification on Do Not Attempt to Resuscitate guidance: https://www.disabilityrightsuk.org/news/2020/april/fury-over-do-not-resuscitate-notices

Link to government guidance on care home admission: https://www.gov.uk/government/publications/coronavirus-covid-19-admission-and-care-of-people-in-care-homes


Link to information on local authority Care Act easements: https://www.gov.uk/government/publications/coronavirus-covid-19-changes-to-the-care-act-2014/care-act-easements-guidance-for-local-authorities

Download a template letter to enable you to write to directors of social care in your local authority here: https://bit.ly/3aAIlIs

The social care ombudsman has shut down during the outbreak. More here: https://www.disabilityrightsuk.org/news/2020/april/social-care-ombudsman-suspends-work

We have created a FAQs around social care, direct payments and employment matters. Read Social care, direct payments and employment matters FAQs: Coronavirus

Personal Assistants displaying coronavirus symptoms or in a household with someone displaying symptoms are eligible to be tested. Read https://www.disabilityrightsuk.org/news/2020/april/offer-testing-pas-displaying-coronavirus-type-symptoms