Ombudsman publishes local authority complaint statistics in new report
The Local Government Ombudsman (LGO) has published its review of local government complaints for 2013/14.
This year, out of a total of 20,306 complaints, the LGO registered 18,436 new complaints and enquiries specifically about local authorities. In comparison to the previous year:
- complaints about benefits and tax increased by 26%
- complaints about local authority adult social care increased by 16%
The two areas where the LGO was more likely to uphold complaints in detailed investigations were also in benefits and tax (49%), and adult social care (48%).
You can find out more at http://www.lgo.org.uk/news/2014/jul/ombudsman-publishes-local-authority-complaint-statistics-new-report/